Good questions. Clear answers.

We’re a Singapore travel company for people who are a fan of anything: beaches, cities, food, wellness, music, wildlife or sport. Tell us what you love and we’ll build the trip around it. No generic packages, no endless scrolling.

Booking sites give you a hotel; we give you the whole trip, matched to what you love. We put the pieces together, unlock member-only deals, and there’s a real person to talk to if anything changes. You save hours of research and you’re never on your own once you’ve paid.

We’re a Singapore-registered company (UEN 202648129M). Our Singapore Tourism Board travel agent licence is in progress, and we’ll publish our licence number here as soon as it’s issued.

Anywhere in the world. Got something specific in mind? Email us at info@travelfanz.com and we’ll see what we can create.

Our free club for travellers who like being first. Members get deals the public doesn’t see, early access to Flash Sales and trip ideas matched to what they love.

No. Membership is free, and you can leave whenever you like.

Click “unsubscribe” at the bottom of any email, or email info@travelfanz.com and we’ll remove you. See our Privacy Policy for how we handle your data.

Book on our website, or email info@travelfanz.com. Whichever you choose, you’ll get a written confirmation with everything included.

Of course. Email us at info@travelfanz.com and a real person will help you choose, adjust dates or build something custom. We’re here Mon–Sun, 8:00 am – 8:00 pm, Singapore time (SGT). We aim to reply within 24 hours.

Pay securely online by debit or credit card through Stripe. You’ll see the full price before you pay, and you’ll get a written confirmation by email for every payment.

You can choose the currency prices are shown in, so you can see roughly what a trip costs. Payments are charged in Singapore dollars (SGD), so the final amount on your statement may differ slightly depending on your bank’s exchange rate.

Message us as soon as you know and we’ll do our best to make it work. Some changes depend on airlines, hotels and venues, so they may not always be possible and may come with a fee. We’ll always tell you the cost before making any change.

Contact us as soon as possible. Some flights, hotels and event tickets are non-refundable, and we’ll always tell you which before you pay.

We strongly recommend it for every trip, ideally bought as soon as you book, so you’re covered if plans change before you travel.

You’re responsible for your own travel documents, and most countries require at least 6 months’ passport validity. Please check the official government website for your nationality before you travel. TravelFanz isn’t responsible for visa refusals, entry decisions or costs caused by missing or invalid documents.

Usually, yes. Email us at info@travelfanz.com and we’ll check availability and price it for you.

Yes. We only buy tickets from official, authorised sources: never touts or resale marketplaces. No fake tickets, no surprises at the gate.

Most of our match tickets are official hospitality packages, so you get a great seat plus lounge access, food or drinks depending on the venue. Each trip page shows exactly what’s included.

Most clubs and venues now use mobile tickets, released close to the event. We’ll send yours 7 days before the event, with clear instructions for getting them onto your phone. If they haven’t arrived by then, email us at info@travelfanz.com straight away.

We always book seats together for your group. If that isn’t possible for a particular event, we’ll tell you before you book.

Fixtures sometimes move, especially for TV, and it’s out of our hands. Your ticket stays valid for the new date or kick-off time, and we’ll contact you as soon as a change is announced to talk through your options. Flights and hotels follow their own change rules.

Yes. Kick-off times can change at short notice, so please check the latest time a few days before you fly. We’ll also message you if we hear of a change.

Tickets are issued in the guest’s name and can’t be resold. Clubs cancel tickets they find on resale sites. If someone else needs to travel in your place, email us at info@travelfanz.com and we’ll see what the club allows.

Some hospitality lounges have one, usually smart casual, and many don’t allow away team colours. We’ll include the rules for your venue in your trip details.

We’re a Singapore-registered company, and you’ll get a written confirmation for every payment. Paying by card also gives you your card issuer’s protection.

Email us at info@travelfanz.com, starting your message with “Travelling now” and your booking number, and we’ll help sort it out. We’re here Mon–Sun, 8:00 am – 8:00 pm, Singapore time (SGT).

We only collect what we need to plan your trip and send the updates you’ve agreed to. Read our Privacy Policy for details.

• Email: info@travelfanz.com
• Instagram: @heytravelfanz

We aim to reply within 24 hours. Support hours: Mon–Sun, 8:00 am – 8:00 pm, Singapore time (SGT).