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Talk to a real person.

Planning a trip, checking a booking or already on your way? Send us a message and a real person will get back to you.

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Support hours

Mon–Sun, 8:00 am – 8:00 pm, Singapore time (SGT)

We aim to reply within 24 hours.

Already travelling?

Start your message with “Travelling now” and your booking number, so we can look at it first.

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Quick answers.

The questions we hear most. For everything else, see Help & FAQs.

How do I book a trip?

Book on our website, or email info@travelfanz.com. Whichever you choose, you’ll get a written confirmation with everything included.

Can I talk to someone before I book?

Of course. Email us at info@travelfanz.com and a real person will help you choose, adjust dates or build something custom. We’re here Mon–Sun, 8:00 am – 8:00 pm, Singapore time (SGT). We aim to reply within 24 hours.

How do I pay?

Pay securely online by debit or credit card through Stripe. You’ll see the full price before you pay, and you’ll get a written confirmation by email for every payment.

Which currency will I pay in?

You can choose the currency prices are shown in, so you can see roughly what a trip costs. Payments are charged in Singapore dollars (SGD), so the final amount on your statement may differ slightly depending on your bank’s exchange rate.

Can I change my dates or traveller names?

Message us as soon as you know and we’ll do our best to make it work. Some changes depend on airlines, hotels and venues, so they may not always be possible and may come with a fee. We’ll always tell you the cost before making any change.

What if I need to cancel?

Contact us as soon as possible. Some flights, hotels and event tickets are non-refundable, and we’ll always tell you which before you pay.

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